Question 1

What is the minimum order quantity (MOQ) for wholesale orders?

Accepted Answer

The standard MOQ is one full box per SKU (Stock Keeping Unit). For mixed orders combining multiple brands and SKUs, the minimum of one box per SKU still applies. Special in-stock items may be available in smaller quantities (10-15 units) at promotional pricing, subject to availability.

Question 2

What payment methods do you accept?

Accepted Answer

We accept Telegraphic Transfer (TT/Wire Transfer) and PayPal. Standard payment structure requires a 50% deposit to initiate the order, with the remaining 50% due before shipment. Some brands may require 100% advance payment. All payments must be made in USD unless otherwise agreed.

Question 3

How long does shipping take?

Accepted Answer

Shipping times vary by destination and method. Economy air shipping via Korea Post, EMS, or K-Packet typically takes 7-14 days. Express shipping via DHL, FedEx, or UPS takes 3-7 days. Sea freight for large orders takes 4-8 weeks depending on destination. Transit times may vary due to customs procedures.

Question 4

Do you provide product samples?

Accepted Answer

Yes, we can provide samples for evaluation purposes. Sample costs and shipping fees apply. For serious wholesale inquiries, sample fees may be credited toward your first bulk order. Please contact us to discuss your specific sample requirements.

Question 5

Which Korean beauty brands do you carry?

Accepted Answer

We carry a wide range of authentic Korean beauty brands including COSRX, Anua, TirTir, Torriden, LANEIGE, and many more. Our catalog includes skincare, makeup, sheet masks, cleansers, sun care, and hair care products. Contact us for a complete brand list and product availability.

Question 6

How do I get wholesale pricing information?

Accepted Answer

Wholesale pricing is provided upon request. Please contact us with your business details, target products, and estimated order quantities. We will provide a detailed quotation in Korean Won (KRW), with the official invoice issued in USD upon order confirmation.

Question 7

Can I become an exclusive distributor for my country?

Accepted Answer

Yes, we offer official distribution agreements for qualified partners. Exclusive distribution typically requires a minimum purchase commitment of USD 7,000-10,000 depending on the brand and territory. Specific MOQ and minimum annual order amounts (MOA) will be negotiated and documented in the distribution agreement.

Question 8

How do you ensure product quality and authenticity?

Accepted Answer

All products are sourced directly from authorized Korean manufacturers and distributors. We conduct quality inspections at our warehouse to verify physical condition, packaging integrity, and quantity accuracy before shipment. We guarantee 100% authentic Korean beauty products.

Question 9

Do you offer OEM/ODM services?

Accepted Answer

Yes, we offer OEM and ODM services through established Korean manufacturing partners. Services include custom formulation, packaging development, design coordination, and quality control oversight. All OEM/ODM projects require separate agreements outlining specifications, minimum production quantities, and payment schedules.

Question 10

How do I place an order?

Accepted Answer

To place an order, contact us with your product requirements (brand name, product name/SKU, quantity in boxes). We will provide a quotation and invoice. Once you confirm and pay the 50% deposit, we begin order processing. The remaining 50% is due before shipment. Typical processing time is 1-3 business days after payment confirmation.

Frequently Asked Questions

Ordering & MOQ

What is the minimum order quantity (MOQ)?

Can I order multiple brands in one shipment?

Can I place a trial order with lower MOQ?

How do I place an order?

Can I modify my order after payment?

Payment & Pricing

What payment methods do you accept?

Why are prices shown in KRW but invoiced in USD?

Are there any hidden fees?

What happens if the exchange rate changes after I receive the quote?

Shipping & Delivery

How long does shipping take?

Do you ship to my country?

What are the shipping costs inside Korea?

How do I track my order?

What shipping carriers do you use?

Do you handle customs clearance?

What if my shipment is delayed?

Can I use my own shipping forwarder?

Products & Availability

Are all products always in stock?

Do you offer product samples?

How do I know which products are currently in stock?

Can you source specific brands or products not in your catalog?

Do you offer private label or OEM/ODM services?

Are all products certified and safe for international markets?

What is your return or exchange policy?

Distributor & Partnership

How do I become an exclusive distributor?

What are the benefits of becoming an exclusive distributor?

How do I check if an exclusive distributor already exists in my country?

Can I sell products online internationally?

Do you provide marketing materials and product training?

What support do you provide after the first order?

Quality & Compliance

What if products arrive damaged?

How do you ensure product authenticity?

What quality checks do you perform before shipping?

How do you handle product expiration dates?

Can you provide ingredient lists and safety documentation?

Still Have Questions?